Lifetime Buy-Back Policy

At Diorin, we want you to shop with confidence. Our Lifetime Buy-Back Policy allows you to return eligible jewelry for a value based on transparent criteria, subject to quality inspection and the terms below.

This policy is separate from our Return & Exchange Policy and Lifetime Warranty Policy. It applies after the standard return/exchange windows and is designed for long-term ownership flexibility.

1) Eligibility

Your item is eligible for buy-back if all conditions below are met:

  • Product category is one of the following:

    • Demi-fine Jewelry (e.g., sterling silver with plating)

    • Lab-Grown Diamond (LGD) Jewelry

    • Plain Gold Jewelry

  • The item is in good, wearable condition and passes our Quality Check (QC).

  • The original invoice/order confirmation is provided.

  • Applicable certifications are included where relevant (e.g., hallmarking for precious metal, diamond grading/certificates for LGD).

  • The product has not been modified by third parties (resizing/repairing/alteration) and has no missing parts/stones.

  • The item has not already been processed under our Lifetime Warranty Policy for replacement/store credit.

  • The item is genuine Diorin merchandise purchased directly from Diorin.

Not eligible:

  • Customized, personalized, or engraved items

  • Final sale/clearance items (if marked as such at purchase)

  • Items that fail QC due to damage, excessive wear, or missing major components

2) Buy-Back Value by Category

All values are computed after QC and documentation verification. Taxes, shipping, gift wrap, insurance, making/setting charges, and service fees are not included in buy-back value unless explicitly stated.

A) Demi-fine Jewelry (credited as Diorin Wallet)

  • 0–6 months from purchase: 50% of invoice value

  • 6–12 months: 25% of invoice value

  • Beyond 12 months: 15% of invoice value

Notes:

  • Credit is issued to your Diorin Wallet, valid for 12 months from the date of issuance.

  • Diorin Wallet credit is non-transferable and non-refundable, and can be used on diorin.com.

B) Lab-Grown Diamond (LGD) Jewelry

  • Gold Component: 100% of net gold value at Diorin’s prevailing reference rate on the QC date.

  • Diamond Component: 50% of the diamond value at Diorin’s prevailing reference rate on the QC date, applicable for diamonds larger than 0.5 carats per stone. Melee or smaller stones (≤0.5 ct per stone) are generally excluded from buy-back value.

C) Plain Gold Jewelry

  • 100% of net gold value at Diorin’s prevailing reference rate on the QC date.

How we determine “net gold value” and “reference rate”:

  • Net gold weight is the weight of pure metal used in the piece, determined after excluding non-metal parts (stones, strings, screws/springs/locks if not standard), dust, and impurities as per QC.

  • Diorin’s reference rate reflects the prevailing market conditions on the date of QC and may be based on recognized industry benchmarks and our internal pricing policy.

3) Deductions and Documentation

  • Missing Certification: If mandatory certificates (e.g., hallmark card, diamond grading reports) are missing, we may deduct a re-certification/verification fee at actuals.

  • Restoration Costs: If minor restoration/cleaning is required to pass QC, we may deduct reasonable service fees.

  • Mismatch or tampering will lead to rejection.

4) How to Initiate a Buy-Back Request

  1. Email us at info@diorin.com or call 9426016918 with:

    • Order ID, full name, and contact number

    • Clear photos/video of the item (front/back/close-ups), certificates, and invoice

  2. Our team will do a preliminary assessment and share next steps (including shipping instructions and a tentative estimate).

  3. Ship the product to us for QC:

    • Pack the item securely with all certificates and invoice.

    • Ship to the address provided by our team. You are responsible for risk and cost of shipping to Diorin unless we explicitly arrange pickup.

    • Share the courier name and AWB tracking number.

  4. QC and Valuation:

    • QC typically takes 3–5 business days after receipt.

    • We will confirm the final buy-back value and obtain your approval to proceed.

5) Payout Method and Timelines

  • Demi-fine Jewelry: Diorin Wallet credit issued within 1–2 business days after QC completion.

  • LGD and Plain Gold Jewelry: Bank transfer to your Indian bank account within 5–7 business days after QC completion and KYC verification.

  • If you prefer store credit instead of bank transfer for LGD/Gold, let us know when approving the valuation.

6) KYC and Compliance

  • For LGD/Gold payouts, valid KYC is mandatory (e.g., PAN, Aadhaar, and bank details). We may request additional documents to comply with applicable laws.

  • Diorin may decline a buy-back if we suspect fraud or non-compliance.

7) Important Notes and Limitations

  • This program is currently available in India. International customers may contact us to explore options on a case-by-case basis.

  • Buy-back is subject to successful QC and verification of authenticity, documents, and ownership.

  • Items previously replaced/refunded under any other policy may be ineligible.

  • Diorin reserves the right to modify, pause, or discontinue this policy or reference rates at any time without prior notice. The version effective on the date we receive your item for QC will apply.

  • Nothing in this policy obligates Diorin to repurchase items in all circumstances. Decisions made after QC are final.

8) Contact

Diorin — Buy-Back Desk

  • Email: info@diorin.com

  • Phone/WhatsApp: 9426016918

  • Address: Ahmedabad, Gujarat, India

We’re here to help. If you have any questions about buy-back eligibility or valuation, reach out to us before shipping your item.