Shipping & Delivery Policy

This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed on our website.

Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Customized or made-to-order items may require additional time. Estimated timelines will be communicated on the product page or during checkout.

Standard delivery timelines: 3–7 business days from dispatch, depending on your location.
We partner with reputed courier companies for secure deliveries.
You will receive tracking details via email/SMS once your order is shipped.
Delivery timelines are estimates and may be impacted by factors beyond our control (weather, logistics, local restrictions).

Shipping charges (if any) will be displayed at checkout based on your order value and location.
We may offer free shipping promotions from time to time; terms will be communicated on the website.

We ship to select countries. Shipping costs and estimated delivery timelines will be shown at checkout.
Customs Duties & Taxes: Recipients are responsible for paying any applicable customs duties, import taxes, and fees imposed by the destination country. These are not included in our prices or shipping costs.
If an order is refused or returned due to unpaid duties/taxes or incorrect address, shipping fees are non-refundable. Product refunds, if any, will be issued after inspection (excluding shipping and duties).

Please ensure your address and contact details are accurate and complete. We are not responsible for delays or non-delivery due to incorrect/incomplete addresses.
If a delivery attempt fails due to your unavailability, the courier may reattempt or contact you. Re-delivery charges may apply in certain cases.

We are not responsible for lost or stolen packages marked as delivered by the carrier.
If your package is lost in transit, contact us and we will assist in filing a claim with the courier.
If your item arrives damaged, notify us within 48 hours of delivery with an unboxing video and photos for assessment.

We are not liable for delays caused by events beyond our reasonable control, including but not limited to customs checks, strikes, natural disasters, or local restrictions.

You can track your order using the tracking link sent to your email/SMS once the order is dispatched.

For shipping-related questions, contact us at info@diorin.com or 9426016918.