Return, Refund & Exchange Policy

At Diorin, we are committed to ensuring your complete satisfaction with every purchase. If something is not quite right, our Jewelry Return Policy has been designed to support you at every step. Please read this Return, Refund & Exchange Policy carefully before starting any return or exchange process. Following these guidelines will make the experience smooth and hassle-free for you.

Eligibility Window for Returns and Exchanges

  • Return or exchange requests must be initiated within 5 days of your order’s delivery date. This allows us to manage your request quickly and efficiently.

  • To begin the return process, please contact us at support@diorin.com or WhatsApp 8156000855. Include your order number and a detailed description of the issue.

  • If you received a damaged or incorrect product, please provide an unboxing video. This helps verify your claim accurately and quickly.

Conditions for Return or Exchange

  • Items must remain unused and unworn, exactly as you received them. This ensures quality for all our customers at the jewelry stores.

  • All original packaging, tags, certificates, freebies, and the original invoice must be returned. Missing any may result in rejection.

  • Your product should be free from scratches, dents, breakage, stains, or signs of wear. This maintains its value and integrity.

  • For embellished products, all stones and decorative elements must be intact and undamaged for the return to be valid.

Inspection and Approval Process

  • Once we receive your returned item, our quality assurance team will thoroughly inspect it to ensure it meets our policy standards.

  • After approval, we will process a replacement, exchange, or issue store credit, depending on your preference and product availability.

  • If your return is not approved, the item will be securely shipped back to your address by us.

Non-Returnable and Non-Exchangeable Items

  • Customized, personalized, or engraved products are excluded from our Jewelry Return Policy due to their unique nature.

  • Earrings and body jewelry cannot be returned for hygiene reasons, ensuring safety and cleanliness for every customer.

  • Final sale and clearance items are not eligible for returns or exchanges to maintain deal integrity.

  • Gift cards, vouchers, and promotional bundles are non-refundable and cannot be returned under this policy.

  • Purchases made with store credit or credit notes cannot be returned unless the product is defective.

Handling Damaged or Incorrect Products

  • If your product arrives damaged or incorrect, notify us within 24 to 48 hours and provide photos along with an unboxing video.

  • Once verified, we will arrange a replacement or offer store credit. Refunds are rarely issued except when legally required.

Refunds Under the Jewelry Return Policy

  • Refund requests are subject to approval by DIORIN.
  • Every return request is reviewed based on the reason provided by the customer.
  • The returned product must be received at the DIORIN warehouse before any refund is processed.
  • All returned products undergo a quality inspection after they are received.
  • Refunds are processed only after the product successfully passes the inspection.
  • Refunds are issued only as:
    • Store Credit, or
    • Coupon / Gift Voucher
  • Refunds to the original payment method are not available.

Return Shipping Charges

  • If the return is due to a DIORIN error, such as:
    • Damaged product
    • Defective product
    • Wrong product delivered
    • Missing item
    • DIORIN will arrange the return (where applicable) at no extra cost.
    • The customer will receive the full approved refund as Store Credit or a Coupon.
  • If the return is due to customer preference, such as:
    • Changed mind
    • Didn't like the product
    • Ordered by mistake
    • Any non-quality-related reason
    • The customer must send the product to the DIORIN return address (or use our pickup service where available).
    • Applicable shipping charges (forward and return, where applicable) will be deducted from the refund amount.

Exchange Policy

  • All exchange requests are subject to approval by DIORIN.
  • Product verification may be required through:
    • Photos
    • Video
    • WhatsApp video call
    • Email
  • Free Exchange
    • Damaged product
    • Defective product
    • Wrong product received
    • No exchange shipping charges apply.
  • Paid Exchange
    • Size change
    • Design change
    • Personal preference
    • Any non-defective reason
    • Applicable exchange shipping charges must be paid by the customer.

Product Exchanges

  • You may exchange your product for the same or higher value item. Any price difference must be paid by you.

  • All exchanges depend on stock availability. We encourage early contact to avoid inconvenience.

Order Cancellation Policy

  • You can cancel orders only before they are dispatched. Cancellation is not possible once the order has shipped.

  • Please contact us as early as possible to cancel your order to avoid any inconvenience.

International Orders and Jewelry Return Policy

  • International orders are final sale and are not eligible for returns or exchanges except if items are defective or incorrect.

  • Defective or incorrect international products must be supported with an unboxing video submitted within 48 hours of delivery.

Contact Us for Return and Exchange Support

If you have any questions or need assistance with your return or exchange, please contact us at support@diorin.com or call 8156000855. We are committed to supporting you and ensuring your satisfaction with our products.