Lifetime Warranty Policy

We stand behind the quality and craftsmanship of our jewelry. This Lifetime Warranty Policy (the “Policy”) explains what is covered and how to make a claim. By purchasing our products, you agree to the terms of this Policy.

What Our Lifetime Warranty Covers

  • Manufacturing defects in materials and workmanship for the lifetime of the product

  • Color fading or tarnishing of demi-fine jewelry plating under normal wear

  • Loss of stones due to manufacturing defects

What Is Not Covered

  • Normal wear and tear, including scratches, dents, or plating loss due to abrasion or chemicals

  • Damage resulting from improper use, accidents, mishandling, unauthorized repairs or alterations

  • Loss, theft, or damage due to misuse or negligence

  • Damage to pearls or delicate stones due to improper care

  • Discoloration due to contact with perfumes, lotions, chlorine, sweat, or other chemicals

Product Categories and Specifics

  • Demi-fine Jewelry: Warranty covers plating tarnish/fading, stone loss due to manufacturing defects.

  • Sterling Silver Jewelry: Warranty covers manufacturing defects and stone loss due to manufacturing defects.

  • Gold and Lab-Grown Diamond Jewelry: Warranty covers manufacturing defects only. Natural wear and tear or customer damage is excluded.

Proof of Purchase

To claim warranty service, you must provide a valid proof of purchase (order number, invoice, or receipt). Without proof of purchase, we may be unable to process the claim.

How to Make a Warranty Claim

  1. Email our support team at info@diorin.com with your order details, a description of the issue, and clear photos or an unboxing video (if applicable).

  2. Our team will assess the claim and may request that you ship the product to us for inspection.

  3. Upon inspection and approval, we will repair or replace the item at our discretion. If the item is no longer available, we may offer store credit or a similar item as a replacement.

Shipping for Warranty Claims

  • For approved warranty claims within [X] days of delivery, we will cover the cost of return shipping.

  • After [X] days, you are responsible for shipping the item to us. Return shipping to you will be covered if the claim is approved.

Repair and Replacement Terms

  • Repairs are performed by our authorized service providers.

  • If a product is modified or altered by a third party, the warranty becomes void.

  • Replacement items are covered by the remaining warranty period of the original item.

Exclusions and Limitations

To the maximum extent permitted by law, this warranty is exclusive and in lieu of any other warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. In no event shall we be liable for incidental, indirect, special or consequential damages.

Care Instructions

Proper care helps extend the life of your jewelry:

  • Avoid contact with perfumes, lotions, hairspray, and chemicals

  • Remove jewelry before swimming, bathing, or exercising

  • Store in a dry pouch or box away from moisture and sunlight

  • Clean gently with a soft cloth

Contact

For any warranty-related questions, please contact:

Email: info@diorin.com Phone: 9426016918 Address: Ahmedabad, Gujarat, India